Terms of service

URBN - Terms of Service

Effective Date: [Insert Launch Date]

Welcome to URBN! The terms “we”, “us”, and “our” refer to URBN. URBN operates this store and website, including all related information, content, features, tools, products, and services in order to provide you, the customer, with a curated shopping experience (the “Services”). URBN is powered by Shopify, which enables us to provide the Services to you.

The below terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”) describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy [LINK]. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.

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SECTION 1 - ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage.

You may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You agree that all the information you provide is accurate, current, and complete and that you have the rights to provide such information.

You are solely responsible for maintaining the security of your account credentials and for all activity under your account.

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SECTION 2 - OUR PRODUCTS

We strive to accurately represent our products on the website, but actual product appearance may vary due to device display differences. Colors, sizes, and fits may appear differently based on your screen settings.

We do not guarantee that your expectations will always match the final delivered product. Product availability, pricing, and descriptions are subject to change without notice. We may discontinue products or limit quantities at our sole discretion.

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SECTION 3 - ORDERS

When you place an order, it constitutes an offer to purchase. We reserve the right to accept or decline your order. Orders are only confirmed after payment is processed and you receive an order confirmation.

Orders cannot be canceled once dispatched. All purchases are for personal use only and not for resale or commercial use. Returns are accepted as per our Return and Refund Policy .

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SECTION 4 - PRICING, GST & BILLING

All prices on the URBN website are listed in Indian Rupees (INR) and are inclusive of Goods and Services Tax (GST) as per Indian laws.

GSTIN: 08AAUCA4473G1Z9

Prices may vary without prior notice. Promotions and discounts are time-bound and governed by their respective terms. By making a purchase, you confirm that:

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SECTION 5 - SHIPPING AND DELIVERY

Delivery timelines vary based on your location and courier services. Estimated delivery is typically within 5-8 working days Pan India.

Once dispatched, the risk of loss passes to the customer. We are not liable for delays due to courier issues, natural disasters, strikes, or other force majeure events.

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SECTION 6 - RETURNS AND REFUNDS

Returns or exchanges are accepted within 7 days of delivery for unworn, unwashed items with original tags intact.

Innerwear and personalized/custom-made products are non-returnable.

Refunds will be processed to the original payment method or as store credit, depending on the situation. Please refer to our detailed Refund Policy .

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SECTION 7 - INTELLECTUAL PROPERTY

All content on URBN, including text, images, graphics, product design, logos, and brand marks, are the property of URBN or its licensors. You may not reuse or reproduce any content without written consent.

URBN’s slogan “Habit, not Hype” and related branding are protected trademarks. Shopify trademarks are used under license.

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SECTION 8 - OPTIONAL TOOLS

Third-party tools are provided “as is” without any guarantees. Your use of any such features or tools is at your own risk, and you must comply with any third-party terms governing those tools.

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SECTION 9 - THIRD-PARTY LINKS

We are not responsible for third-party content, links, or services. You access them at your own risk. Always read third-party privacy and service policies before engaging in any transaction.

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SECTION 10 - SHOPIFY RELATIONSHIP

URBN is powered by Shopify. All purchases are between you and URBN directly. Shopify is not responsible for any product, service, or loss associated with URBN. You expressly release Shopify of all liabilities related to your transactions with us.

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SECTION 11 - PRIVACY POLICY

We collect and use personal information as outlined in our Privacy Policy . Some data may be processed by Shopify or third parties located in different countries.

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SECTION 12 - FEEDBACK

By submitting reviews or feedback, you grant URBN the right to use, publish, and modify the content royalty-free. You must own all rights to the content you submit and ensure it does not violate any third-party rights.

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SECTION 13 - ERRORS AND INACCURACIES

Occasionally, errors in product details, pricing, or shipping information may occur. We reserve the right to correct such errors without prior notice, even after an order is submitted.

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SECTION 14 - PROHIBITED USES

You may not use the Services for any unlawful activity, to harm others, or violate intellectual property rights. We reserve the right to suspend or terminate your account if misuse is detected.

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SECTION 15 - TERMINATION

We may terminate or restrict access to our Services at any time, without notice. Terms related to IP, liability, indemnification, governing law, and privacy will survive such termination.

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SECTION 16 - WARRANTY DISCLAIMER

All services and products are provided “as is” without warranties. We do not guarantee uninterrupted, error-free service. To the extent permitted by law, all implied warranties are disclaimed.

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SECTION 17 - LIMITATION OF LIABILITY

URBN and its affiliates shall not be liable for any direct or indirect damages including lost profits, data loss, or consequential damages arising from the use of our Services or products.

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SECTION 18 - INDEMNIFICATION

You agree to indemnify and hold harmless URBN, its directors, partners, Shopify, and affiliates from any claim or demand resulting from your breach of these Terms or your violation of any law or third-party rights.

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SECTION 19 - SEVERABILITY

If any part of these Terms is deemed invalid or unenforceable, the remaining sections will continue in effect.

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SECTION 20 - ENTIRE AGREEMENT

These Terms of Service, along with any other posted policies, constitute the entire agreement between you and URBN. Any prior agreements or communications are superseded by this document.

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SECTION 21 - ASSIGNMENT

You may not assign your rights under these Terms without our written consent. We may assign our rights at any time without restriction.

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SECTION 22 - GOVERNING LAW

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes will be subject to the exclusive jurisdiction of the courts of Udaipur, Rajasthan.

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SECTION 23 - HEADINGS

Headings are provided for convenience only and do not affect the interpretation of these Terms.

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SECTION 24 - CHANGES TO TERMS

We reserve the right to update or modify these Terms at any time. Changes will be posted on this page. Continued use of the Services after any changes constitutes acceptance of those changes.

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SECTION 25 - CONTACT INFORMATION

For any queries regarding these Terms, contact us at:

Email: urbn2025@gmail.com

Phone: +91 89550 08501

Address: SP1, Udyog Vihar, Sukher Industrial Area, Udaipur, Rajasthan-313004

GSTIN: 08AAUCA4473G1Z9

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